“As our company continues to become more efficient and agile in assessingĪnd resolving IT issues, we can grow and become more profitable, and our customers benefit from better security and data protection.The current ordinance when it comes to building wind turbines in Tazewell County is changing, and it means no farms will be built for at least six months. “We are in a win-win situation,” says Higgins. The MSP’s next few goals include converting all its customers to the Barracuda CloudGen Firewall and Barracuda Backup, and growing the number of Barracuda Intronis Backup customers as well. “Prior to adopting these new firewall and BDR solutions and incorporating them with our MSP software, we visited about 50 customers per month, and now we can support more than twice as many customers-with no additional staff,” he says. Higgins notes that the portfolio of solutions enables his company to service more customers. “We were able to restore their directory within 20 minutes thanks to Barracuda Backup.” “Not long after we started using our new BDR solution, one of our customers experienced an ERP system failure that required a data recovery,” says Higgins. “Price wise, the cost is very similar, and in some cases, it’s lower than our previous solution,” says Higgins.īarracuda MSP BDR Complements Barracuda SecurityĪfter its success with the Barracuda Cloud-Generation Firewall – MSP, Future Link IT also started using Barracuda Backup – MSP appliances, and more recently Barracuda Intronis Backup’s cloud-based data protection.
FUTURE LINK IT UPDATE
Through the subscription-based pricing offered by Barracuda MSP, Future Link IT found it could easily make the switch and update its customers to a cost-effective Barracuda Cloud-Generation Firewall – MSP. In the SMB space, the cost of a solution plays a big role in customers’ buying decisions. After migrating several customers over to the Barracuda CloudGen Firewall, Higgins says the time spent managing email issues dropped from eight hours a week to 30 minutes a week. “In terms of the spam filter, Barracuda addressed many problems the previous firewall had, like the sudden influx of spam e-mails making it into inboxes and conversely, legitimate e-mails being quarantined,” he says. “Searches can even be set to block by category, such as adult content, YouTube, and even March Madness,” he says.īarracuda Cloud-Generation Firewall Proves Its Worth Right AwayĪfter replacing one of his customers’ legacy firewalls with the Barracuda Cloud-Generation Firewall – MSP, Higgins says his team noticed an immediate difference. Higgins notes, too, that Barracuda firewalls offer granular control capabilities, like blocking social media during the workday.
“Additionally, the Barracuda solution can be integrated with Office 365 and the cloud without requiring an on-premise Exchange server.” “The fact that all of the Barracuda solutions can manage two internet connections at once is a big deal,” says Chris Higgins, sales manager at Future Link IT. The Search for a New Firewall Provider Uncovers a SurpriseĪfter researching several firewall providers, Future Link IT chose Barracuda MSP. Future Link IT needed to look for an alternative solution that would meet its requirements.
For example, the development of new spam filters stopped, and as spam threats grew more and more elusive, the legacy appliance company could no longer keep up. After its firewall vendor was acquired in December 2013, however, the solution was no longer being updated. That is, being able to serve customers in a variety of vertical markets without giving up quality care.įor nearly 13 years, the MSP offered its customers a firewall solution from a company providing unified threat management appliances. Future Link IT, which was founded during the boom of the early-2000s, functions in a way most businesses strive for.
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